Frequently Asked Questions

Lebara shop is a new online store for the Lebara Saudi Arabia market. This online shop will allow existing customers to recharge directly online within minutes and will offer new customers the chance to join Lebara by purchasing new SIM cards which will be delivered straight to their address.

Yes, using our online recharge can you buy a recharge with your credit/ debit card while you are outside of Saudi Arabia, you do need to have the correct ID registered to your Lebara KSA number.

Recharging online is a new an easy way to top up your balance, no need to visit any shops. Recharge your line within minutes and receive all the benefits of a normal recharge.

Our safe and secure online payment channel offers you different options to pay for your product or recharge. Our payment channel allows you to pay using your credit or debit card 

Lebara are always aiming to create a high standard for our online shop, this includes the delivery. We aim to deliver the product within 72hours after the payment has been made. However, please allow extra days due to the high quantity of orders we receive.

Lebara will not charge you for the delivery of your product, all you pay for are the Lebara products and the rest is on us.

Unfortunately the product can only be accepted by the requester, this is for security measures and we also need the requester to present their ID and sign to receive the shipment.

You do have the option of cancelling the order, but this can only be made before the order has been dispatched, unfortunately we cannot cancel any orders once the order has been released.

We can only deliver products within Saudi Arabia, but you do have the option to recharge your Lebara line from outside the Kingdom.

We will send you an email once the order has been dispatched and you will also be contacted on the day of the delivery, therefore please make sure the correct contact details are provided.